Sr. Salesforce Developer (Agentforce Voice) Job at Octans Group LLC, Georgia

UGFQWmJtc2NnK284S1ZoczJGRnBaMG9mQ3c9PQ==
  • Octans Group LLC
  • Georgia

Job Description

Local to GA or NY - Inperson Interview is must.


Position: Sr. Salesforce Developer (Agentforce Voice)
Location: GA or NY (Onsite)
Duration: Longterm


Interview Mode: Onsite in Either of the location GA or NYC. Someone who can go Inperson interviews.


Role Summary:
We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.

This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.

Key Responsibilities

  • Lead Salesforce Agentforce Voice design and deployment for contact center use cases
  • Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
  • Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
  • Implement SRMEA capabilities including service request management, escalation, and resolution workflows
  • Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
  • Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
  • Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
  • Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
  • Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
  • Support production stabilization, optimization, and continuous improvement initiatives

Required Skills & Experience:

Salesforce & AI

  • 8+ years of Salesforce experience with Service Cloud
  • Proven Agentforce Voice or AI-powered voice automation deployment experience
  • Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
  • Experience implementing SRMEA or enterprise service management patterns
  • Apex, LWC, Customization

Contact Center & Genesys:

  • Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
  • Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
  • Integration experience using Genesys APIs, webhooks, and middleware

Integration & Architecture:

  • Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
  • Strong understanding of data models, security, and performance optimization
  • Experience integrating voice, chat, email, and digital channels into Salesforce

Job Tags

Local area,

Similar Jobs

Express Employment Professionals - Madison

Diesel Truck Mechanic Job at Express Employment Professionals - Madison

 ...We are looking for a Diesel and Truck Mechanicin Madison . This position requiresprevious Diesel experience and preventative maintenance with other equipment such as loaders, skid steers, and forklifts. Schedule: 7am - 3:30pm Monday- Friday Pay: $34/hour What... 

Red Rock Staffing

SEO Technical Specialist Job at Red Rock Staffing

 ...Responsibilities SEO team leadership, training, hiring, and daily management - Gain thorough understanding of clients website and...  ...goals - Create and implement onsite and offsite SEO strategies - Technical SEO experience on areas such as crawling/indexing, sitemaps, robots... 

Addison Group

Director of Technology Architecture Job at Addison Group

Title: Director of Technology Architecture Location: Chicago, IL (4 days onsite weekly) Salary: $160,000 $180,000 / Annually + Bonus Job Type: Full-Time | Exempt Benefits: Eligible for medical, dental, vision, 401(k), and PTO Sponsorship: Not available...

ChristianSky Agency

Customer Success Representative Job at ChristianSky Agency

 ...Your Career, Unlock Your Potential, and Work from Anywhere! At ChristianSky Agency...  ...to work on your schedule, from your home or preferred workspace. High-Quality...  ...flexible career! Notes: ~ This is a 1099 independent contractor role and applicants must reside within... 

TLC Nursing

Travel Social Worker Medical Social Worker Job Job at TLC Nursing

Step into a pivotal role as a Medical Social Worker in Georgia, where every client interaction becomes a catalyst for better health outcomes, stronger families, and collaborative care that honors dignity and autonomy. This dedicated opportunity invites experienced social...