Sr. Salesforce Developer (Agentforce Voice) Job at Octans Group LLC, Georgia

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  • Octans Group LLC
  • Georgia

Job Description

Local to GA or NY - Inperson Interview is must.


Position: Sr. Salesforce Developer (Agentforce Voice)
Location: GA or NY (Onsite)
Duration: Longterm


Interview Mode: Onsite in Either of the location GA or NYC. Someone who can go Inperson interviews.


Role Summary:
We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.

This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.

Key Responsibilities

  • Lead Salesforce Agentforce Voice design and deployment for contact center use cases
  • Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
  • Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
  • Implement SRMEA capabilities including service request management, escalation, and resolution workflows
  • Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
  • Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
  • Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
  • Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
  • Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
  • Support production stabilization, optimization, and continuous improvement initiatives

Required Skills & Experience:

Salesforce & AI

  • 8+ years of Salesforce experience with Service Cloud
  • Proven Agentforce Voice or AI-powered voice automation deployment experience
  • Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
  • Experience implementing SRMEA or enterprise service management patterns
  • Apex, LWC, Customization

Contact Center & Genesys:

  • Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
  • Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
  • Integration experience using Genesys APIs, webhooks, and middleware

Integration & Architecture:

  • Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
  • Strong understanding of data models, security, and performance optimization
  • Experience integrating voice, chat, email, and digital channels into Salesforce

Job Tags

Local area,

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